Refund Policy

At Jersyup, we value your satisfaction and strive to provide high-quality products. Please carefully read our refund policy to understand your rights and how to proceed if you need a refund.

1. No-Reason Refund:
If you wish to request a refund without any reason, please contact our customer service within 7 days of receiving your order. The product must be unused, undamaged, and in a condition suitable for resale (with all original tags and packaging intact). Once we confirm the product’s condition upon return, we will process your refund promptly.

2. Defective, Damaged, or Incorrect Items:
If the product you received is defective, damaged, or the wrong item was sent, please contact us within 7 days of receiving your order. Provide clear photos or videos showing the issue. We will review your claim and guide you through the return or refund process. Approved refunds for defective or incorrect products will be processed after we receive the returned item.

3. Non-Refundable Conditions:
Refunds will not be granted if:

• The product has been used, washed, or altered.

• The damage is caused by improper use, negligence, or accidents after receiving the product.

• The returned product is missing original tags, packaging, or accessories.

• The product is damaged during return shipping due to inadequate packaging by the customer.

4. How to Return:
Please contact our customer service at outdoorsport88@163.com before returning any product. We will provide you with the return address and instructions to ensure a smooth process.

5. Refund Processing Time:
After we receive and inspect the returned product, refunds will typically be processed within 7 to 14 business days. The refund will be issued to your original payment method.

If you have any questions or need further assistance, feel free to reach out to us at outdoorsport88@163.com. We are committed to making your shopping experience with Jersyup a positive one.

Thank you for your understanding and support.